Customer Service Specialist

Industry / Sector / Domain

Chemicals

Location

Dhaka, Bangladesh

Experience Range

4+ years

Company Profile

A leading Chemicals firm

Job Profile

  • Assist in order fulfillment activities such as taking orders, order entry, updating pricing information, determining appropriate shipping methods, routes and rates, country & customer order requirements
  • Timely order entry into SAP system and use of Robotics Automation Process wherever applicable in the process.
  • Monitor product availability & order allocation, manage partial shipments as & when necessary.
  • Check and retrieve customer master, material master & price master data.
  • Credit Management – follow up with the Credit Department on financial document creation, LC condition compliance & order credit review.
  • Work with Banks on letter of credit negotiation, manage document discrepancies, monitor payment in advance etc.
  • Transport Management and Freight Forwarder Management shipping schedules / air schedules and booking confirmation to meet OTIF plan.
  • MIS / Report: Prepare & communicate various reports needed for supply chain operation.
  • Handle communications related to; inquiries, return material requests, product samples, price, and freight cost proposals in response to customer’s requests.

Candidate Profile

  • Bachelor’s Degree (Specialization in Logistics or Supply chain would be an advantage)
  • Sound transactional Knowledge of ERP (SAP) – SD module
  • Excellent exposure and knowledge of Letter of Credit, Bond license, indent sales & export shipping documentation
  • Good oral and written communication skills (English & local language)
  • Team player & support the team to meet business growth plan
  • Knowledge on E-commerce tool, customer complaint System, GTS, RPA etc.
  • Good understanding of shipping & logistics
  • Report or MIS generation to bring performance visibility

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HRBP

Industry / Sector / Domain

Manufacturing

Location

Dhaka, Bangladesh

Experience Range

10 years

Company Profile

A leading player in the Manufacturing sector

Job Profile

  • Supporting the Revenue – Supply an Innovation Organization in the Site(s)( Supply includes Manufacturing )
  • Provide support by ensuring that the organization is able to attract, develop, anretain the employees.
  • Provide advice and coaching on operating within Company’s Ethics and Compliance guidelines.
  • Partnering with the CoE (C&B, TA and L&D) to provide HR solutions to the Organization
  • Serve as a strong HR Business Partner by establishing valuable relationships and demonstrate the ability to successfully resolve differences of direction and position.
  • Lead and drive culture change programs. To actively drive alignment and adaptation to the Company’s culture.
  • Implement change management programs in line with global and regional HR strategy
  • Lead organizational change/design processes.
  • Implement processes for the effective, pro-active delivery of resourcing and succession requirements of the all business and functions, linking with the equivalent processes elsewhere in the Company’s global organization.
  • Develop, maintain and retain Company’s capability to attract and select the appropriate staff to run its operations according to the ongoing needs of the business and functions.

Candidate Profile

  • Minimum of 4 years’ experience working for a multi-national company
  • Should have a university degree, preferably in HRM, and a mínimum of 10 total years of relevant experience in operational HR and change management.
  • The candidate should also have a minimum of 10 years of HR management / supervisory experience.
  • A broad understanding of employment law, compensation & benefits issues, tax issues and pension issues.
  • A proven track record in people management and development. Demonstrated skills in team building and interpersonal skills are a requirement – i.e. ability to build strong relationships at all levels of organization. .
  • Serve as a strong HR Business Partner by establishing valuable relationships and demonstrate the ability to successfully resolve differences of direction and position.
  • Political astuteness is a critical competency.
  • Very high level of confidentiality/discretion required for handling the different HR issues.
  • The job holder must have a strong service orientation, and be able to provide the leadership, motivation and rigour to ensure the delivery of a wide range of HR services, from “soft” support activities to specific “hard” deliverables.
  • Strong autonomy, ability to work independent with low supervision.
  • Strong influencing skills. The ability to acquire and sustain basic knowledge of company processes/products/strategies in general is essential.
  • Good conceptual thinker and ability to drive change.
  • Receptive and ability for travel, both regionally & globally
  • Very good English written and spoken

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Director Business Development, South Asia

Industry / Sector / Domain

BFSI

Location

Dhaka

Experience Range

15 years

Company Profile

A leading player in the finance domain

Job Profile

  • Responsible for development and execution of the business development strategy in select fast-growing South Asia geographies (Bangladesh, Nepal and Bhutan) to grow our business and increase revenues.
  • Work with both existing and prospective clients to drive payment volumes and transactions, launch new products and programs, gain share of client’s payments business, grow client partnerships through strategic deals.
  • Collaborate with multiple cross-functional teams across Product, Marketing, Finance, Merchant Acquiring, Client Services, Business Solutions, Consulting & Analytics, etc. to formulate and implement product strategy, provide superior client services, drive new payment flows and other value-added services.
  • Responsible for building and nurturing relationships with key stakeholders of the payments ecosystem, including but not limited to, processors, aggregators, facilitators, key merchants partners, regulatory authorities, etc. to align business objectives and drive strategic initiatives in the markets.

Candidate Profile

  • At least 15 years of sales / business development / account and client relationship management experience within similar or relevant industry
  • Understanding of banking operations and/ or payments, including products & services, business models, systems & processes
  • Good in financial budgeting, deal structuring, negotiation, execution
  • Recognized degree preferably in Business Management
  • Should have deep experience in banking/financial services, payments and fintech, digital commerce or consumer technology.
  • Comfortable in working independently while effectively working across functional lines and managing multiple priorities
  • Ability to be creative and manage competing priorities to achieve desired end-state ensuring client satisfaction and business results
  • Willingness to travel across assigned markets for business

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