Client Partner

Industry / Sector / Domain

Information Technology

Location

Pune

Experience Range

10+ years

Company Profile

A mid-sized fast growing IT consulting Company

Job Profile

  • Be the Voice of the customer
  • Identifying the key factors for customer success to drive Account growth & positive customer engagements for longer-term
  • Ensure all customer touch points are handled as planned – onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.
  • Working with Program teams to ensure the promises being made in all customer engagements are on track & exceeding expectations
  • Handle any customer escalations from initiation through resolution
  • Implementing best practices for customer account growth, positive customer engagement & long-term relationships
  • Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan

Candidate Profile:

  • Educational Qualification:
  • – MBA from a reputed institute
  • – BE, BTech from a reputed institute
  • 10 to 12 years of experience, including 3+ years of experience in managing multiple customer engagements
  • Previous experience in B2B client relationships, in IT consulting, growing small engagements into large long-term relationships
  • Proven ability & track record in establishing confidence and trust with customers, leading to high c-sat & positive long-term engagements
  • Good knowledge of Technology (preferably Cloud, Enterprise Mobility)
  • Strong logical, analytical and problem-solving skills

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