Industry / Sector / Domain
Information Technology
Location
Pune
Experience Range
10+ years
Company Profile
A mid-sized fast growing IT consulting Company
Job Profile
- Be the Voice of the customer
- Identifying the key factors for customer success to drive Account growth & positive customer engagements for longer-term
- Ensure all customer touch points are handled as planned – onboarding process, monthly steering, quarterly c-sat, onsite visits, closing-the-loop on client feedbacks, etc.
- Working with Program teams to ensure the promises being made in all customer engagements are on track & exceeding expectations
- Handle any customer escalations from initiation through resolution
- Implementing best practices for customer account growth, positive customer engagement & long-term relationships
- Proactively identifying customer risks at every stage and working with the Leadership Team to execute the defined risk-management plan
Candidate Profile:
- Educational Qualification:
- – MBA from a reputed institute
- – BE, BTech from a reputed institute
- 10 to 12 years of experience, including 3+ years of experience in managing multiple customer engagements
- Previous experience in B2B client relationships, in IT consulting, growing small engagements into large long-term relationships
- Proven ability & track record in establishing confidence and trust with customers, leading to high c-sat & positive long-term engagements
- Good knowledge of Technology (preferably Cloud, Enterprise Mobility)
- Strong logical, analytical and problem-solving skills
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