Customer Experience Leader

Industry / Sector / Domain

Travel

Location

Gurgaon

Experience Range

15+ years

Company Profile

A leading player in the Travel and Technology domain

Job Profile

  • Create a vision for Customer Experience
  • Oversees improvements in systems and processes for servicing the customer
  • Helps develop a service culture within the organization
  • Identifies technologies and works with the Technical team to develop seamless and uniform service to customer across products & regions
  • Analyse customer feedback to continuously enhance NPS / VOC scores

Candidate Profile:

  • 15+ years of experience within the Customer Experience function
  • Mandatory experience of having set up systems and processes in a large team

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