Customer Service Specialist

Industry / Sector / Domain

Chemicals

Location

Dhaka, Bangladesh

Experience Range

4+ years

Company Profile

A leading Chemicals firm

Job Profile

  • Assist in order fulfillment activities such as taking orders, order entry, updating pricing information, determining appropriate shipping methods, routes and rates, country & customer order requirements
  • Timely order entry into SAP system and use of Robotics Automation Process wherever applicable in the process.
  • Monitor product availability & order allocation, manage partial shipments as & when necessary.
  • Check and retrieve customer master, material master & price master data.
  • Credit Management – follow up with the Credit Department on financial document creation, LC condition compliance & order credit review.
  • Work with Banks on letter of credit negotiation, manage document discrepancies, monitor payment in advance etc.
  • Transport Management and Freight Forwarder Management shipping schedules / air schedules and booking confirmation to meet OTIF plan.
  • MIS / Report: Prepare & communicate various reports needed for supply chain operation.
  • Handle communications related to; inquiries, return material requests, product samples, price, and freight cost proposals in response to customer’s requests.

Candidate Profile

  • Bachelor’s Degree (Specialization in Logistics or Supply chain would be an advantage)
  • Sound transactional Knowledge of ERP (SAP) – SD module
  • Excellent exposure and knowledge of Letter of Credit, Bond license, indent sales & export shipping documentation
  • Good oral and written communication skills (English & local language)
  • Team player & support the team to meet business growth plan
  • Knowledge on E-commerce tool, customer complaint System, GTS, RPA etc.
  • Good understanding of shipping & logistics
  • Report or MIS generation to bring performance visibility

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