Head of Intelligent Automation

Industry / Sector / Domain

BFSI

Location

Mumbai

Experience Range

12-20 years

Company Profile

A leading private player in the Finance domain

Job Profile

  • Develop a strategic roadmap and execution model for driving Intelligent Automation across the Group
  • Identify, diagnose, design and implement high impact automation initiatives (where RPA, AI, OCR, NLP etc are key enablers) with a view to deliver exceptional customer experience, operational resiliency and financial benefits
  • Lead/ contribute to key tech-enablement programs such as CRM, Tab Banking etc together with relevant stakeholders
  • Collaborate deeply with key stakeholders (technology, product, distribution across the bank, and within the PTCE team across all aspects of the project lifecycle
  • Create a Center of Excellence with requisite Intelligent Automation capabilities to surface and support relevant initiatives
  • Build a strong team and demonstrate exceptional leadership skills to motivate the team
  • Prepare for and lead all communication with senior leaders on roadmap, status till date, issues/ bottlenecks and resolution plan

Candidate Profile

  • Post Graduation, MBA /MCA Certification in RPA training; AI/ ML coding experience
  • Demonstrated experience in identifying, designing and delivering Intelligent Automation programs
  • Proven ability to deliver true value in terms of CX uplift, financial benefits realisation and/ or operational resiliency
  • Experience in large scale transformation management
  • Excellent written and verbal communication skills
  • Exceptional ability to collaborate with senior stakeholders and build trust based relationships
  • Proven team leadership skills

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