Industry / Sector / Domain
Technology & Communications
A leading player in the BPM domain
- Shadow US team for performance SLA, Metrics
- Active participation in Pitch to new brands
- Transition new process and value add to the existing processes
- Solving complex customer service issues and proactively preventing negative service trends.
- Identifying and eliminating root cause barriers to accuracy, productivity, and quality.
- Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures
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