ORM Manager

Industry / Sector / Domain

Technology & Communications

Location

Mumbai

Experience Range

7-12 years

Company Profile

A leading player in the BPM domain

Job Profile

  • Shadow US team for performance SLA, Metrics
  • Active participation in Pitch to new brands
  • Transition new process and value add to the existing processes

Candidate Profile

  • Solving complex customer service issues and proactively preventing negative service trends.
  • Identifying and eliminating root cause barriers to accuracy, productivity, and quality.
  • Understanding and correctly utilizing resources provided by internal systems, departments, policies, and procedures

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