Technical Support EHSS Group

Industry / Sector / Domain

Consumer

Location

Mumbai

Experience Range

5-9 years

Company Profile

A pioneer and leader in security products

Job Profile

  • Manage AWS Infrastructure
    • Keep Cloud environment and microservices up and running 24 X 7.
    • Keep all cloud partitions like dev, QA, UAT in addition to Production account running,
  • Lead Cloud Maintenance team  
    • Lead team of inhouse and partners cloud maintenance engineers.
    • Coordinate with call centre reports and take correctives after analysing the same.  
  • Monitoring Service Levels  
    • Setting up alerts for essential services, monitoring web services, Infrastructure optimization  and health reports, using tools like cloud Watch for generating reports.
    • Monitoring cloud  security and giving feedback. 
  • Meet Service SLAs  
    • Faster resolution of call logs from call centre, users or L2 support staffs to meet SLAs as per complaint norms. 
  • Troubleshoot unresolved complaints 
    • Escalation based on troubleshooting for unresolved issues to API development team or to  mobile app development team or to hardware / firmware development teams. 
  • Organization Imperatives
    • Participating in divisional initiatives like IMS, Kaizens, Business Excellence, PMO, etc. 

Candidate Profile

  • 4-7 years of experience in cloud maintenance & troubleshooting
  • Exposure on Video & Audio technology
  • Experience in server-less architecture and IOT
  • BSc-IT/Computer Science/ Degree in Engineering (Computers/IT)/MCA/MCM, Associate Level AWS certified
  • Expertise in handling infrastructure services will be an added advantage

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