IAM Operations Manager

Industry / Sector / Domain




Experience Range

14+ years 

Company Profile

A leading player in the HVAC industry

Job Profile

  • Lead the day-to-day operations of the IAM solutions and services
  • Mature the IAM operations organization and deliver operational excellence
  • Operationalize new features / changes / IAM projects once transitioned from IAM factory leads
  • Provide operational requirements to IAM projects and strategic initiatives related to enhancements and evolution of IAM services.
  • Build out additional operational support with adoption of new IAM solutions
  • Engage in the review and design of new IAM solutions to ensure appropriate controls and tools are selected and operationalized
  • Participate in design activities and requirement gathering to ensure operational perspective provided
  • Define IAM Operations service levels and service metrics
  • Monitor the Service ticketing system and work with team members to resolve tickets that are out of SLA
  • Alignment of local & global processes, execution according to our OLA/SLA to ensure QoS and availability of the IAM services.
  • Remote / Offshore extended team and stakeholders management
  • Engage with and influence the many stakeholders and interested parties to ensure compliance, security and operational functional requirements are met or exceeded

Candidate Profile:

  • Hands-on multi-year (8+) experience with information technologies like operating systems, identity & access management systems, and/or advanced information security technologies.
  • Experience working with Identity Management systems preferred, including SailPoint Identity IQ, BeyondTrust, Okta, Digicert, etc.
  • Experience in successfully leading teams to work through projects and troubleshoot/resolve

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