Operations Manager

Industry / Sector / Domain

Fintech

Ho Chi Minh City, Vietnam

5-8 years

Asia’s first credit line – has already changed the way Credit is viewed and
consumed.

The individual will be primary responsible for managing & scaling up the Operations of our client in Vietnam.
Help in managing funnel, drop offs, focus on conversions both online & offline.
Responsible for implementing and updating standard operating procedures for different partners and processes in order to increase the overall funnel throughput of the customers.
Build a model and an organizational structure of how the various calling teams and customer outreach would need to operate.
Setup success metrics and tracking/ reporting mechanisms.
Reduce seat cost by removing the sourcing agency and hiring in-house team to carry out credit operations and KYC verifications.
Liaison with Credit, Risk, Product and Tech teams to implement fraud checks and balances in lending business.
Liaison with partner counterparts to plan, implement and maintain seamless operations across the board.
Devise and implement operational process and rules of automation with Product and Tech teams to drive metrics and reach goals.
Design dashboards using advanced excel and Google sheets to monitor the real time performance of the team.
Establish KRAs, KPIs and SoPs for area managers and field executives.
Responsible for Training and mentoring new hires in operations Supply-demand forecasting, planning and implementation.

5 years+ experience in successfully scaling up operations, ideally in the finance, ecommerce, or e-travel sector.
Proficiency with SQL, excel, etc.
Understanding of the Vietnam fintech and ecommerce ecosystem.
Quick with data analysis, handy on excel and with a natural flair for team management.
Ability to translate partners’ needs into a complete solution.
Proven experience collaborating with a diverse stakeholders and partners to realise commercial outcomes.
You must be able to function in a fast-moving entrepreneurial environment.
A strategic thinker yet focused on execution; able to roll up your sleeves to get things done.
Significant commercial awareness and adept at prioritising most impactful tasks/projects.
Excellent verbal and written communication skills. Humble yet confident, with good self- awareness.

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