Operations Manager

Industry / Sector / Domain



Ho Chi Minh City, Vietnam

Experience Range

5-8 years

Company Profile

Asia’s first credit line – has already changed the way Credit is viewed and

Job Profile

  • The individual will be primary responsible for managing & scaling up the Operations of our client in Vietnam.
  • Help in managing funnel, drop offs, focus on conversions both online & offline.
  • Responsible for implementing and updating standard operating procedures for different partners and processes in order to increase the overall funnel throughput of the customers.
  • Build a model and an organizational structure of how the various calling teams and customer outreach would need to operate.
  • Setup success metrics and tracking/ reporting mechanisms.
  • Reduce seat cost by removing the sourcing agency and hiring in-house team to carry out credit operations and KYC verifications.
  • Liaison with Credit, Risk, Product and Tech teams to implement fraud checks and balances in lending business.
  • Liaison with partner counterparts to plan, implement and maintain seamless operations across the board.
  • Devise and implement operational process and rules of automation with Product and Tech teams to drive metrics and reach goals.
  • Design dashboards using advanced excel and Google sheets to monitor the real time performance of the team.
  • Establish KRAs, KPIs and SoPs for area managers and field executives.
  • Responsible for Training and mentoring new hires in operations Supply-demand forecasting, planning and implementation.

Candidate Profile:

  • 5 years+ experience in successfully scaling up operations, ideally in the finance, ecommerce, or e-travel sector.
  • Proficiency with SQL, excel, etc.
  • Understanding of the Vietnam fintech and ecommerce ecosystem.
  • Quick with data analysis, handy on excel and with a natural flair for team management.
  • Ability to translate partners’ needs into a complete solution.
  • Proven experience collaborating with a diverse stakeholders and partners to realise commercial outcomes.
  • You must be able to function in a fast-moving entrepreneurial environment.
  • A strategic thinker yet focused on execution; able to roll up your sleeves to get things done.
  • Significant commercial awareness and adept at prioritising most impactful tasks/projects.
  • Excellent verbal and written communication skills. Humble yet confident, with good self- awareness.

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