Operations Manager

Industry / Sector / Domain

Fintech

Ho Chi Minh City

5-8 years

India’s first credit line app that offers instant personal loan and credit card, in partnership with leading banks & NBFCs.

The individual will be primary responsible for managing & scaling up operations in Vietnam.
Establish and manage a cross-functional team of professionals responsible to carry out
KYC verifications and credit operations for the customers across different partners.
Help in creating a digital, zero touch, and paperless flow to make the process seamless for the customers.
Responsible for implementing and updating standard operating procedures for different partners and processes in order to increase the overall funnel throughput of the customers.
Reach out to the customer at every step that the customer needs assistance and hand-holding.
Setup success metrics and tracking/ reporting mechanisms.
Liaison with Credit, Risk, Product and Tech teams to implement fraud checks and balances in lending business.
Liaison with partner counterparts to plan, implement and maintain seamless operations across the board.
Devise and implement operational process and rules of automation with Product and Tech teams to drive metrics and reach goals.
Design dashboards using advanced excel and Google sheets to monitor the real time performance of the team.
Establish KRAs, KPIs and SoPs for area managers and field executives.
Responsible for Training and mentoring new hires in operations Supply demand forecasting, planning and implementationDrive common development practices like Dev-Ops, Documentation, test practices & tools etc.

5 years+ experience in successfully scaling up operations, ideally in the finance or e-commerce sector.
Understanding of the Vietnam fintech and e-commerce ecosystem.
Quick with data analysis, handy on excel and with a natural flair for team management.
Ability to translate partners’ needs into a complete solution.
Proven experience collaborating with a diverse stakeholders and partners to realise commercial outcomes.
You must be able to function in a fast-moving entrepreneurial environment.
A strategic thinker yet focused on execution; able to roll up your sleeves to get things done.
Significant commercial awareness and adept at prioritising most impactful tasks/projects.
Excellent verbal and written communication skills. Humble yet confident, with good self- awareness.

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