Operations Manager

Industry / Sector / Domain

Fintech

Location

Ho Chi Minh City

Experience Range

5-8 years

Company Profile

India’s first credit line app that offers instant personal loan and credit card, in partnership with leading banks & NBFCs.

Job Profile

  • The individual will be primary responsible for managing & scaling up operations in Vietnam.
  • Establish and manage a cross-functional team of professionals responsible to carry out
  • KYC verifications and credit operations for the customers across different partners.
  • Help in creating a digital, zero touch, and paperless flow to make the process seamless for the customers.
  • Responsible for implementing and updating standard operating procedures for different partners and processes in order to increase the overall funnel throughput of the customers.
  • Reach out to the customer at every step that the customer needs assistance and hand-holding.
  • Setup success metrics and tracking/ reporting mechanisms.
  • Liaison with Credit, Risk, Product and Tech teams to implement fraud checks and balances in lending business.
  • Liaison with partner counterparts to plan, implement and maintain seamless operations across the board.
  • Devise and implement operational process and rules of automation with Product and Tech teams to drive metrics and reach goals.
  • Design dashboards using advanced excel and Google sheets to monitor the real time performance of the team.
  • Establish KRAs, KPIs and SoPs for area managers and field executives.
  • Responsible for Training and mentoring new hires in operations Supply demand forecasting, planning and implementationDrive common development practices like Dev-Ops, Documentation, test practices & tools etc.

Candidate Profile:

  • 5 years+ experience in successfully scaling up operations, ideally in the finance or e-commerce sector.
  • Understanding of the Vietnam fintech and e-commerce ecosystem.
  • Quick with data analysis, handy on excel and with a natural flair for team management.
  • Ability to translate partners’ needs into a complete solution.
  • Proven experience collaborating with a diverse stakeholders and partners to realise commercial outcomes.
  • You must be able to function in a fast-moving entrepreneurial environment.
  • A strategic thinker yet focused on execution; able to roll up your sleeves to get things done.
  • Significant commercial awareness and adept at prioritising most impactful tasks/projects.
  • Excellent verbal and written communication skills. Humble yet confident, with good self- awareness.

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