Platform Services Degree Specialist

Industry / Sector / Domain

Education Technology

Location

Remote

Experience Range

10+ years

Company Profile

A Global MNC in Online Education space

Job Profile

  • Project manage and directly complete the operations and processes associated with degree programs, resolving issues as needed to ensure an exceptional, global and inclusive student experience
  • Build strong relationships with university counterparts, to develop a shared student services model, student retention strategy, provide staff training, and roll out new programs and support strategies
  • Be a platform expert in the degree learner experience and provide platform and technical support to our university partners to support live degree courses, working with Program Managers and Engineering
  • Act as the voice of the learner in assigned programs, advocating for product enhancements and policies which reduce friction in the degree experience
  • Create resources and operational workflows to support the learner throughout their journey with organisation from onboarding to graduation and beyond
  • Design and execute on innovative student services, measure their impact, and iterate based on findings, partnering with cross-functional teams to align on how student services can impact key company performance metrics

Candidate Profile

  • 3-10 years of experience providing learner-facing services such as student advising, student affairs, orientation/new student programming, academic support or career counselling. Experience with post-secondary education is preferred.
  • 3-10 years of experience with account management, relationship management, and cross-functional collaboration with Engineering/Product teams
  • Experience using data to identify customer/student insights and create effective cross-functional solutions
  • Proven ability to improve operational processes and build new workflows from scratch to enhance customer experience or improve efficiency
  • Ability to manage projects successfully in a fast paced, high volume environment with tight timelines
  • Experience either as a provider (i.e. instructor, advisor, instructional/course designer) or learner

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