Product Manager Digital Technology Customer Experience ServiceMax

Industry / Sector / Domain




Experience Range

10+ years

Company Profile

A world leader in HVAC, Refrigeration, Fire & Security solutions.

  • Leads and completes Discovery workshops to validate digital strategies and define implementation plans.
  • Leads new initiatives and implementations across global Commercial and Service organizations.
  • Leads and manages implementation teams from roadmap definition, defining new initiatives, features, through user story grooming and execution.
  • Drives the Minimum Viable Product concept in the organization and scopes releases to continuously deliver greater value.
  • Acts as a customer advocate in articulating business needs to engineering teams.
  • Regularly reviews and tests completed features to ensure the product meets business expectations.
  • Works closely with engineering teams to align product delivery timelines with engineering capacity and velocity.
  • Communicates product delivery status and any risks or deviations from plan.
  • Engages with engineering teams in scrum ceremonies (sprint planning, daily stand-ups, demos, retrospective etc.) and has the capability to lead as needed
  • Publishes release note for every product release
  • Demonstrates product expertise and provides demos to customers as needed
  • Collects and reports on key product metrics
  • Manages and reports product enhancement requests and support tickets

Candidate Profile:

  • A minimum of 5 years experience with the field service products and technologies, focus on ServiceMax; certifications preferred but not required
  • Minimum of 10 years of experience within the information technology and/or increasing responsibilities within a related or relevant area of business.
  • Minimum of 5 years of proven, hands-on experience in Agile methodologies in a working environment, demand prioritization, planning, and execution to deliver software solutions
  • Demonstrated knowledge of DevOps and CI/CD principles
  • Demonstrated success working in a team environment and ability to collaborate cross-functionally and in different geographic locations
  • Proven ability to influence cross functional teams without formal authority
  • Proven experience in communicating software products and status
  • Ability to effectively manage and motivate high performing software teams
  • Exceptional communication and organisationals skills to manage diverse stakeholder relations
  • Exceptional analytical, critical thinking and problem solving abilities
  • Adaptable and capable of working in a fast-paced environment
  • Experience in implementing and supporting products
  • Domain knowledge in industrial products and service delivery models
  • Scrum Master certified preferred
  • Travel 20%

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