Service Excellence Leader

Industry / Sector / Domain




Experience Range

16-20 years 

Company Profile

A leading player in the HVAC industry

Job Profile

  • Handling development, implementation and continual improvement of Service management policies and processes covering such areas as Change, Incident, Problem, Service life- cycle management
  • Developing the policies, processes, tools, communications , training and knowledge system to meet service excellence objectives.

Candidate Profile:

  • 16+ years of experience in managing and maintaining the IT Service management function and preparing roadmap encompassing such processes as incident, Request, Change, Configuration, Problem and Knowledge management
  • Providing a single point of contact for service management across IT and coordinating such processes across all IT functions
  • Need only women candidates for this role

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